Capsule Cordless Vacuum Cleaner | Converts to Handheld in a Flash | Best Buy Which? 2024 & Good Housekeeping 2024 | 6 Bags & Wall Dock | 60 Min Run | Lightweight 2.6kg | Carpets & Hard Floors

Excellent Hoover operates with dust bags so no mess to empty very good buy

Or rather, the company behind the Halo Capsule have a problem. A serious ongoing problem that, if unresolved, could well have serious consequences for the company.I first bought one of these vacuum cleaners just over 2 years ago, very much based on the fact that it had an internal bag for dust collection. I had previously had a couple of the famous “D” brand, but I increasingly did not like process of emptying the collection bin and being enveloped in dust and other muck as it fell into the pedal bin.And up to last week, the Halo Capsule worked perfectly; easy to use and easy to empty. However, the battery died last week, which hadn’t been a problem with the “D” brand, lasting for 4/5 years. But the ease of use etc. directed me to purchase another Halo Capsule, even though there were extensive negative comments about the brand, especially regarding the failure of the battery to charge on the first charging attempt.The order was made on Amazon for a new unit and this was received the next day, plugged in for the initial charge, left for several hours and yes, nothing. A red light flashing on and off indicating a discharged battery. However, as indicated above, I much prefer a “bagged” collection system and decided to give the Halo Capsule another chance. I received it today and it’s now quite happily plugged into the charger with the red light flashing merrily away, failing to charge the battery even after several hours.So, it’s a case of re-boxing both units and returning them to Amazon. What a pain! “Bagged” battery vacuum cleaners seem to be a bit thin on the ground (pun intended) and it does seem as though a “bagless” model with the accompanying dust cloud will have to be the next purchase.

This vac is easy to put together and swap tools,has excellent suction levels but what I like about it most is you can actually switch it on with a button instead of having to squeeze a trigger to use it

perfection in a vacuum.. I love the articulation between main body and the cleaning head.. beautifully designed too.. magic

While this vacuum is rated by Which I do not know why! From new it does not charge, as is many a review on here, i took a chance hoping...to no avail.....i have spoken halo customer service and they do not seem to recognise that there is problem. I intend to contact Which and the md of halo who is mr Paul Bagwell.

This vacuum is very efficient; lightweight; easily re-charged, and easy to store. Originally bought to avoid having to carry a heavy, corded cleaner upstairs, I now use it exclusively. A brilliant gadget!

The actual hoover seems very good, however, I didn’t receive the small power brush or 20 of the bags.Amazon cannot help apart from returning but I assume if I reorder I’ll have the same issue.I contacted Halo and they too were unhelpful, they said that I had to deal with Amazon because I ordered through them.Just be warned, if you order this item from Amazon you may not get everything advertised.

And not much more expensive I'd bought direct from capsulecleandotcom.Liked - attractive clean design, larger container than other stick hoovers, bagged (so less dust escapes when you empty but larger container means you empty fewer times), flexes to go under chairs etc, well balanced in the handDisliked - other reviews quote battery problems and with an internal battery...all you can do is return the whole thing, not just get a new battery, shipping problems (missing bits etc), unhelpful post sales customer service from Halo etc, no HEPA filter, internal battery, claimed 2 year paid refurb service never availableThe big issue? Capsule X bundle direct from the manufacturer at capsuleclean is same price/not much more expensive currently and has the external battery. So ...I ordered and purchased from Amazon (who to be fair, delivered quickly and all elements which Halo seem to fail to do) and am now returning to upgrade.